Privacy policy.

Element Concierge Group Privacy Policy

Last Updated: Feb. 28, 2024

Welcome to Element, your premier luxury travel concierge service. We are committed to protecting the privacy and security of our members' information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your privacy.

Information Collection

  • Personal Information: We collect personal information you provide directly to us, such as your name, email address, telephone number, and financial information, when you apply for membership, use our services, or interact with us.

  • Usage and Log Data: We automatically collect information regarding your use of our services, including IP addresses, browser types, and log information about your interactions with our website and services.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, gather data about website usage, and offer personalized content.

Use of Information

  • Service Provision: Your information helps us to provide, maintain, and improve our services, including customer support, personalized offerings, and bookings.

  • Communication: We use your information to communicate with you about your membership, services, and exclusive offers.

  • Security and Compliance: We use information to enhance security, monitor compliance with our terms of service, and to protect against fraudulent or illegal activity.

Sharing of Information

  • Service Providers: We share information with third-party service providers to facilitate our services, such as payment processing, website hosting, and analytics.

  • Legal Requirements: We may disclose information if required by law, in response to legal processes or government requests, and to protect the rights, property, or safety of Element, our members, and the public.

  • Consent: We may share information with third parties when we have your explicit consent to do so.

Security

We employ a variety of security measures designed to protect your personal information from unauthorized access and disclosure. However, no security system is impenetrable, and we cannot guarantee the security of our databases.

Your Choices

  • Cookies: You can configure your browser to reject cookies, but this may limit your use of certain features of our services.

  • Communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with a new effective date.

Contact Us

If you have any questions about this privacy policy or our practices, please contact us at [contact information].

This privacy policy is intended to help you understand our practices and your rights regarding your personal information. By using our services, you agree to the collection, use, and sharing of your information as described in this privacy policy.

TERMS AND CONDITIONS

Terms and Conditions for Element Concierge Service

Effective Date: Feb 28, 2024

Welcome to Element Concierge Service. These terms and conditions govern your membership and use of our luxury travel members club and services. By accessing, using, or becoming a member of Element, you agree to these terms and conditions in full. Please read them carefully.

1. Membership

  • Eligibility: Membership is available to individuals who meet our criteria and have been approved through our application process. Element reserves the right to accept or reject any application for membership at its sole discretion.

  • Fees: Membership fees and any other charges for the use of Element services will be as specified upon joining or renewal. All fees are non-refundable except as expressly provided in these terms.

  • Renewal and Cancellation: Memberships are subject to renewal and cancellation policies as communicated at the time of subscription or renewal.

2. Use of Services

  • Booking Services: Element provides concierge booking services for travel, including accommodations, transportation, and leisure activities. While we strive to offer premium options and personalized experiences, the availability of services may vary.

  • Third-Party Services: Element may facilitate bookings or recommendations involving third-party service providers. We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such third parties or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

  • Accuracy of Information: While Element endeavors to provide accurate information, we cannot guarantee that all information provided is accurate, complete, or current.

3. Limitation of Liability

  • No Liability: Element, its officers, directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your membership, the use of Element services, or these terms and conditions.

  • Indemnification: You agree to indemnify and hold harmless Element from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with your access to or use of the services or your violation of these terms and conditions.

4. General Provisions

  • Compliance with Laws: You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of Element services and your booking of travel-related services.

  • Modification of Terms: Element reserves the right to modify these terms and conditions at any time. Your continued use of Element services after any such changes indicates your acceptance of the new terms and conditions.

  • Dispute Resolution: Any disputes arising out of or related to these terms and conditions or your use of Element services shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration association.

5. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at members@elementmembersclub.com

Acknowledgment

By using the services provided by Element Concierge Service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

This document is intended to outline the terms and conditions of your use of Element Concierge Service and does not create any partnership, agency, or employment relationship. Element is committed to providing a high-quality service and will do its best to assist you in any situation within the scope of our services and limitations outlined herein.